Stories worth savouring

Meet the Strawless Lid

We are continuously asked "Can I have a straw?" or "Where are the straws?" Most certainly you can, especially for the price you have paid for that drink, but straws are rather unnecessary for these particular lids.

Customer stares for 10 seconds before ordering

Customer stares for 10 seconds before ordering, tries small talk and after collecting his drink talks with other people in his group perfectly fine

Customer orders ahead

A customer wanted to pay for an earl grey tea ahead of the time he wanted it made. He said he didn't want it yet and it would get cold if we made it immediately. I insisted we will be open, just take a seat and come back nearer the time. We are talking 12 minutes here.

First Tip

I advised her we don't have a tip jar. I tried to decline. Put the money in the charity collection tin?

Thank You or You're Welcome?

Understanding Too Good To Go

You order (reserve) a Too Good To Go Surprise Bag from £3.99. You collect within the advertised collection times. Don't assume you will be the only person in the queue. There is no priority line for Too Good To Go. When you are next-in-line, ensure you have the app open. Do NOT Swipe in advance. You don't get to choose or negotiate contents of the bag.

Can I have that in small or whatever your normal middle size is?

Easy upsells... Can I have that in small or whatever your normal middle size is?

Request Complimentary Water, Leave Water Untouched

Some customers will ask for a cup of water on the side. Maybe they are feeling a little dehydrated or want to clean the palette before their drink, keeps you on your toes just in case they are cofficionados. A lot of the time, not even a sip.

Make it again but make it cold!

So imagine my surprise when both the above coupled together, a customer ordered a coffee hot during a quieter period with all previous orders being delivered at the hand off point, observed the white hot cup being prepared, eagerly watched the drink being made... and waited for the drink to be handed off before asking for it to be iced.

Customer smug to pay with her ring

To some, it seems like magic when people take out the chips from a bank card and insert it into other things, or buy a professionally made product which has the relevant chip, and that person taps the card reader to make payment. Other people, get the principle.