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Practical coffee know-how, equipment notes, recipes and everyday stories from behind the bar.
Latest stories
7 publishedTGTG customer sweet treat bag
A Too Good To Go customer sniffed her sweet pastry bag.
Read article →Caf Flat White
Decaf flat white and a caff flat white
Read article →Is that two Caramel Lattes?
Is that two Caramel Lattes? No, you ordered one.
Read article →Iced Mint Blend Tea
The mint tea blend isn't that good but a customer insisted on having it as an iced drink. Iced Tea is a thing the world over but it isn't made ad hoc. I did everything I could to explain to the customer that it isn't achievable, they just wanted something and didn't really care about the end result.
Read article →Too much powder
It isn't rare for customers to think the shakers are exclusively for their own personal use rather than shared amongst other customers too. I suppose when you are paying those prices, it is just getting your moneys worth!
Read article →Customers that do not listen
We ran out of Grande cups so had to use Venti cups for the rest of the day. Everybody understood - some a little confused at first, some thought they were getting a free upgrade - but not Helena from Hell (not her real name) who really couldn't compute the concept.
Read article →Starbucks Lovers?
The most common male and female name given to me at the till by a country mile is James and Sarah respectfully. Is this a potential sign of compatibility amongst Starbucks lovers I wonder?
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