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Practical coffee know-how, equipment notes, recipes and everyday stories from behind the bar.
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10 publishedIs that dairy free?
No. The drink is a latte it always comes with semi-skimmed cows milk unless you specifically request an alternative milk. You didn't request an alternative milk or specify any allergy or preference for something other than the drink default which is cows milk. Not even when confirming the order back. Not even when 2 four pints bottles of green and red were placed on the cold bar for preparation.
Read article →Old Chip & PIN are not Contactless and will not work
Customer does evening "pretend I paid" payment dance, fakes payment with an old bank card without contactless feature and even comes back for a second attempt as she tries to bag herself a free drink. Mission failed.
Read article →Being accused of drink tampering
Woman orders a drink and two free kids drinks, gets cold feet and accuses the team of doing something to their drinks
Read article →I can't afford to buy anything
Person has not enough money to buy anything on the menu, and doesn't even know what they would buy even if they had the money. With a shop you can look at products without buying (window shopping), you cannot do that in a cafe or coffee shop...
Read article →Too Garbage To Gain: Remote TooGoodToGo Collections
Starting to get more and more people with either an email, text or screenshot of the app or the email, trying to use that to collect a Too Good To Go bag. You have to use the app - you need to swipe to collect. We need to see the wonderful word in green "collected" next to your collection code.
Read article →Iced coffee but without the ice cubes
A customer ordered an Iced Americano... only to return the drink back and ask to take out the ice cubes.
Read article →Bribes for making iced drink without ice
The young boy was demanding the iced drink be made without ice! I was "persuaded" to skip the ice for payments of £5 all the way up to £14. Haha
Read article →Tea Please!
I make the customer aware that I will be with her shortly after making the current drink. By the time I have put the pitcher in the blender she leaves with a commotion about not having time.
Read article →Chocolate Croissant
A customer ordered a few items and ordered a croissant. She confirmed the order and paid. Watched me pick up a croissant, bag it and handed it over to her. She went away happy. She came back a few minutes later to complain that "someone" missold her a croissant instead of a Pain au Chocolat (not that she used that name). She didn't say it was me - I literally served her 5 minutes ago - and she spoke to me like it was someone else.
Read article →I'm not a fat pig if I don't say "Large" or "Venti"
This social experiment has worked as the fake indecisiveness always ceases when "large" or "venti" is spoken which result in a very prompt "yes". Is this a life hack in the universe to bypass weight gain? Should I be taking notes?
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