Stories filed under Social Commentary.
Girl tried to collect Too Good To Go bag after the unit has closed. She tried to create convo through the half-down shutter. After being advised that the store is now closed and uncollected bags have been wasted, decided to swipe on the app to force the issue. It is complete stupidity to swipe after being told all uncollected Too Good To Go Surprise Bags have been binned.
Read article →7 in 10 customers now seem to be called Belle, Ella or Elle.
Read article →A steady stream of customers, probably 1-in-3 from what I have witnessed say Mocha wrong. Some say Motch-a and others Mow-cha. It is pronounced Mokka but baristas should respect you and determine what you mean without being an arse about it.
Read article →Some customers put on silly accents when ordering and forget to keep going when asked follow up questions.
Read article →One thing you find as a barista is you will get time wasters:- either based upon the drinks menu (always end up ordering a flat white, latte or americano) or the Merch. You can detect them a mile off and you have to deal with it whilst not seeming too unhelpful, cold, or rude (not just to them but other observing customers that don't have context), but also signifying you aren't into playing games. This is one of those times.
Read article →Everyday someone comes into Starbucks asking for an espresso pronounced expresso.
Read article →Starting to get more and more people with either an email, text or screenshot of the app or the email, trying to use that to collect a Too Good To Go bag. You have to use the app - you need to swipe to collect. We need to see the wonderful word in green "collected" next to your collection code.
Read article →A customer ordered an Iced Americano... only to return the drink back and ask to take out the ice cubes.
Read article →This social experiment has worked as the fake indecisiveness always ceases when "large" or "venti" is spoken which result in a very prompt "yes". Is this a life hack in the universe to bypass weight gain? Should I be taking notes?
Read article →I do not use this phrase at all, as it comes across as insincere and potentially triggering to someone that is having a terrible day. Sometimes I can tell customers leave annoyed when they realise I haven't said the phrase they expected me to.
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