The customer ordered an iced mint blend tea without milk. Venti! Who has mint blend with milk? Sure, but who has it iced?

I explained that the tea needs to be made with hot water and it would melt the ice cubes. After all there is no time to allow it to cool down. The solution would be using some cold water... but to get any flavour it needs to be boiling water and still then it needs time!

In the end after failing to make the customer come to her senses and realise the gravity of the situation, I achieved the objective with 2 mint blend teabags in a hot tall cup with hot water only up to half-way, a lot of stirring which didn't seem to do a great deal.. poured it into the large venti cup, poured in cold water and topped up with ice. Felt a bit lukewarm, cool perhaps but certainly not what you'd expect from an "iced" drink.

Customer was nice and appreciated that I tried. A few sips, I think it later ended up in the bin, no return, no refund claim. It is a conflict between going the extra mile when you trust the effort is worth it and informing the customer that in your professional opinion the drink will make them unsatisfied. Customer could have rejected the drink for being as bad as I advised it would be and gone full Karen for a refund, but she gracefully accepted that it was her specification and not a failure on my part. Something I truly appreciated. Even to this day.