Being accused of drink tampering
Woman orders a drink and two free kids drinks, gets cold feet and accuses the team of doing something to their drinks
Read article →General Observations
Stories filed under General Observations.
I can't afford to buy anything
Person has not enough money to buy anything on the menu, and doesn't even know what they would buy even if they had the money. With a shop you can look at products without buying (window shopping), you cannot do that in a cafe or coffee shop...
Read article →Bribes for making iced drink without ice
The young boy was demanding the iced drink be made without ice! I was "persuaded" to skip the ice for payments of £5 all the way up to £14. Haha
Read article →First Tip
I advised her we don't have a tip jar. I tried to decline. Put the money in the charity collection tin?
Read article →Request Complimentary Water, Leave Water Untouched
Some customers will ask for a cup of water on the side. Maybe they are feeling a little dehydrated or want to clean the palette before their drink, keeps you on your toes just in case they are cofficionados. A lot of the time, not even a sip.
Read article →Customer smug to pay with her ring
To some, it seems like magic when people take out the chips from a bank card and insert it into other things, or buy a professionally made product which has the relevant chip, and that person taps the card reader to make payment. Other people, get the principle.
Read article →This straw won't fit into the cup
It is interesting to see people trying to put round straws through the narrower rectangular drink holes of the strawless lids.
Read article →Choregraphed Ordering Procedure
A practiced dance routine just to order a Starbucks? At a coffee shop you get your regulars and what really blows my mind is quite a number have their own premeditated ordering procedure venturing from a specific over-rehearsed script such as spending 4 minutes wasting my time acting like they are reading the menu acting interested about other drinks before abruptly shouting "latte" or "flat white" all the way to a very much a dance routine with precision choreography.
Read article →NO! You won't have my name. I will keep an eye on you
when asked for a name he shouted "No" so I look down to type in NO on the POS, raise my head to reassure the customer that its okay you don't need to give one... only to see him storming out like a bull in a china shop. Everybody stunned
Read article →Disappearing customers that return after their drink has spoilt
A customer ordered two regular Mocha Frappichinos, waiting and watching whilst measuring out the milk and including the relevant ingredients into the pitcher, but by the time the Vita-mix blender has finished and drinks completed, I turn around to find the customer has vanished.
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