Stories filed under General Observations.
A regular customer who always looks at food options especially the meat items. Picks up the Cheese Toastie and ask if it has bacon in it. By regular, we mean the person and their routine is so well known by all staff members, that she sticks out like a sore thumb and baristas observe her handling the meat items close to her face before choosing the vegetarian option at arms length.
Read article →A customer pressed up against counter, gets my attention, tells me to wait and walks off... goes find her partner she split from just moments before. There is no queue, not that I'd have waited for her to come back before serving someone else. Comes back to order 3 minutes later, he pays.
Read article →A customer rudely interrupted me doing a task to take her order for the need of being in a rush. At Starbucks customers take priority so it was only a matter of a few seconds before I would have headed for the till to take their order. This wasn't adequate enough for this customer but the process of stopping what I was doing and going to the till to take the order still took the same amount of time whilst being unnecessarily lambasted during so.
Read article →Imagine you are the barista on the till. You are facing the customer with direct eye contact and greet them as standard customer service... they respond abruptly "excuse me"... before stating their order.
Read article →Man orders Too Good To Go bag last minute on train and swipes to collect before stepping off the train. What could possibly go wrong?
Read article →A bizarre thing I have noticed as a barista is people with short names spell out their names, those with long names do not.
Read article →Penny Own Cup. Tries to rush me with "last time took so long". Didn't pay ... didn't get the drink.
Read article →Customer read sign saying no coffee (coffee machine broke) had a conversation with someone else in the queue about it. Still ordered a latte.
Read article →Customers that try to get a free drink by assuming when the barista collect the cup and goes towards the coffee machine that we aren't going to know they haven't paid.
Read article →One interesting customer I had was when someone ordered a Strawberry Refresha. On asking whether he wanted it made with lemonade or water, he responded "I have never been to Starbucks before, this is my first time".
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