Stories filed under Complaints about Customers.
A regular customer who always looks at food options especially the meat items. Picks up the Cheese Toastie and ask if it has bacon in it. By regular, we mean the person and their routine is so well known by all staff members, that she sticks out like a sore thumb and baristas observe her handling the meat items close to her face before choosing the vegetarian option at arms length.
Read article →A customer rudely interrupted me doing a task to take her order for the need of being in a rush. At Starbucks customers take priority so it was only a matter of a few seconds before I would have headed for the till to take their order. This wasn't adequate enough for this customer but the process of stopping what I was doing and going to the till to take the order still took the same amount of time whilst being unnecessarily lambasted during so.
Read article →Imagine you are the barista on the till. You are facing the customer with direct eye contact and greet them as standard customer service... they respond abruptly "excuse me"... before stating their order.
Read article →Instead of the customer doing the easy and obvious walking straight up to the till to order where I was positioned opposite, like normal people do, this customer walked around into the staff side to ask me if we are open.
Read article →Some people are strange. One guy handed over a tenner, before insisting I take his twenty note instead.
Read article →I had a customer order a standard Grande-sized English Breakfast Tea with milk. The till transaction was all so simple. I wasn't prepared for what is next to come. Being dictated on how to make a cup of tea!
Read article →Customers that try to get a free drink by assuming when the barista collect the cup and goes towards the coffee machine that we aren't going to know they haven't paid.
Read article →The inevitable result was the cup falling down at a slight angle and the contents spilling everywhere and splashing off surfaces. No apology. No sincerity. The customer found the entire situation hilarious as we rushed to contain and clear up the spill, remake his drink and two other drinks that were spoilt nearby, all whilst a busy queue of pending drinks awaited a group of customers that were time sensitive.
Read article →I was polite and professional all the way through, why would he treat me in such a way?
Read article →Customer hadn't even got the app open ready, instead having the email confirmation of the reservation. A good 30-40 seconds later, he finally swipes, I go get him a bag I have just assigned to him... and as a goodwill gesture I completed the POS parts of the transaction later saving him a couple of minutes (not to mention the queue was building).
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