Stories filed under Complaints about Customers.
Customer was ordering an Iced Brown Sugar Oat Shaken Espresso expecting it to come with Cold Foam as per her description. I advised her it doesn't come with it and before I could even suggest the upsell of adding it, the customer argued that she always has it that way from other Starbucks.
Read article →No. The drink is a latte it always comes with semi-skimmed cows milk unless you specifically request an alternative milk. You didn't request an alternative milk or specify any allergy or preference for something other than the drink default which is cows milk. Not even when confirming the order back. Not even when 2 four pints bottles of green and red were placed on the cold bar for preparation.
Read article →Customer does evening "pretend I paid" payment dance, fakes payment with an old bank card without contactless feature and even comes back for a second attempt as she tries to bag herself a free drink. Mission failed.
Read article →I make the customer aware that I will be with her shortly after making the current drink. By the time I have put the pitcher in the blender she leaves with a commotion about not having time.
Read article →A customer ordered a few items and ordered a croissant. She confirmed the order and paid. Watched me pick up a croissant, bag it and handed it over to her. She went away happy. She came back a few minutes later to complain that "someone" missold her a croissant instead of a Pain au Chocolat (not that she used that name). She didn't say it was me - I literally served her 5 minutes ago - and she spoke to me like it was someone else.
Read article →Customer stares for 10 seconds before ordering, tries small talk and after collecting his drink talks with other people in his group perfectly fine
Read article →A customer wanted to pay for an earl grey tea ahead of the time he wanted it made. He said he didn't want it yet and it would get cold if we made it immediately. I insisted we will be open, just take a seat and come back nearer the time. We are talking 12 minutes here.
Read article →Easy upsells... Can I have that in small or whatever your normal middle size is?
Read article →So imagine my surprise when both the above coupled together, a customer ordered a coffee hot during a quieter period with all previous orders being delivered at the hand off point, observed the white hot cup being prepared, eagerly watched the drink being made... and waited for the drink to be handed off before asking for it to be iced.
Read article →Do we accept the Greggs App... in Starbucks?!
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