"I'll grab a ____________ Americano, ________________ Black, _______________ Leave space for the cream"
Is this an American ordering an Americano - by its name - with milk? If you want milk, why ask for it black? Why not say milk?
Made it with milk, customer went away happy, even complimented the drink... sometimes as a barista you need to over-communicate to clarify important details, other times you trust your gut instinct and avoid adding friction to the experience. This time it paid off.
Black Americano, Leave Space for the Cream
Social Commentary"I'll grab a Americano, Black, Leave space for the cream"
