Stories filed under Barista Life.
Since becoming a barista I have never been flirted so much on in my life at work but the weird part is most of the flirting isn't natural from an outgoing person as their language construct but an added layer which feels a little forced and unnecessary.
Read article →A rude aggressive customer ordered a Black Americano, was very annoyed at being asked for a name, but worse was to come. On his drink being made and called out at the hand-off area, he was really unhappy that the drink wasn't given to him at the till area where he ordered.
Read article →Karen ordered a Too Good To Go bag. Tried to collect it when the unit was temporary closed for my break. Correctly didn't swipe in advance and cancelled the reservation. Yet decided to wait around to try to wing a free Too Good To Go bag. Had a full temper tantrum when I was unwilling to give her a free bag, after she declined the option to repurchase the last bag remaining.
Read article →Everyone has surely heard about the case of McDonalds being sued for millions of dollars over a hot coffee spilled on a customer leaving them with significant burns. At Starbucks (and probably everywhere else for the same reasons) we have to hand-off drinks with their lids attached - including for cold drinks (for food hygiene reasons) - so it is one area we are unable to adjust to customer preference.
Read article →There is some sort of unwritten rule which I haven't received the memo for that the coffee shop should be open a good 5-10 minutes before schedule. Customers often ask "When are you opening?", "What time do you open?" or "What time are you opening?" typically with a follow up huff and a puff just as we are opening on the exact minute we are scheduled to.
Read article →A customer approaches counter, gets card out of his wallet, before finally realising the coffee shop is closed. Instead of being humble realising it has been closed for some while, the customer reacts as if the unit was suddenly closed as he was walking up. Letting adults join the dots rather than a forced 3 minute conversation with everyone (which could yield a bad review if I seemed too dismissive, annoyed or rude) seems reasonable here.
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